Changelog
Follow up on the latest improvements and updates.
RSS
Given the constant customer feedback and evolution of the logic of how FidForward operates, we have revamped the app UI:
Dashboard Page:
Feedback Points page and modal:
Hope you like it!
Fiddy, our lovely bot, is now proactive in asking for feedback to each employee. The logic is the following:
- if the employee has a organizational connection (i.e., manager and direct report)
- if the employee has frequent meetings with that person (only available in the Google Calendar integration)
In case you forget to tag your colleague in the initial message, you can now tag it
inside the Slack thread
. Fiddy will notify you in case the name is missing:
Along the lines of Allow users to continuously add information to Fiddy, Fiddy will evaluate the feedback collected so far and let the user know whether she needs more information or not:
If the feedback is deemed enough, the Feedback Point dashboard will show the sentiment analysis for the feedback point:
In order to reduce friction we have changed the strict checklist logic to a loose one:
- As soon as Fiddy receives a message from a user, a feedback point is created in the dashboard;
- Fiddy will interact with the user requesting more information, and the feedback point will be updated if the user responds.
Together with this we made Fiddy confirm the feedback was save, as well as close the conversation if the user shows evasiveness.
Some users have reported
duplicated versions of the values
in the dashboard, with multiple formats:
We have cleaned them up
. If you spot any, please let us know.Fiddy was initially configured to end the conversation after 3 messages
to avoid bothering the user with too many requests
. We have realized there are interesting conversations between the user and Fiddy that were ending after 3 messages -
no way we are going to stop them
!You can now
have an endless conversations with Fiddy
, up until she detects the feedback is good enough to proceed.